Frequently Asked Questions

What is a credit score? What is Credit Score Plus? Find out the answers to these and more below

Security

Why do you need my personal information?

Your credit report is sensitive information. Because of this, we need your personal information to verify your identity before giving you access to your Credit Score Plus account. We use your personal information to evaluate, improve, personalise and develop our services. To find out how we specifically collect, store, and use your personal information, refer to our Privacy Policy.

Is my data secure?

All of the data we collect from you is stored in the best security systems on the market and heavily encrypted. We know security is important to you and we take your privacy very seriously. So, we’re super vigilant about security and authentication.

Read more in our Privacy Policy.

Why do I need to verify my information?

We care about your privacy. By verifying your identity, we can prove you are who you say you are and ensure only you have access to your sensitive information. You will only be asked to verify your identity once, when you sign up with Credit Score Plus. After that, you’re all set!

How do I verify my information?

You will be asked to verify your identity when you first sign up with Credit Score Plus. We will accept your driver’s licence, passport and/or medicare card as suitable forms of ID. You will need to provide at least one of these three ID documents when completing our sign-up form.

If you run into problems with the verification process, don’t hesitate to contact our team directly.

Want to know more?

Knowledge is power. Take control of your credit score with Credit Score Plus’s credit school. All the information you need is just a click away.